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DRIVE SPRING 2016
PROGRAM Master of
Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME QM0026: QUALITY CONCEPTS, TASKS AND
DEVELOPMENT METHODS
1
Discuss the different steps of problem solving.
Diagram of steps
of problem solving
Different steps
of problem solving
Answer: Steps of problem solving
1.
Define the problem
Diagnose the
situation so that your focus is on the problem, not just its symptoms. Helpful
techniques at this stage include using flowcharts to identify the expected
steps of a process and cause-and-effect diagrams to
2
Explain the Concept of Measurement
Concept of
Measurement
Answer: In
today’s highly competitive market, traditional organizational management
methods cannot be considered appropriate strategies. Recent developments in
database management systems, Internet technology and office automation systems
encourage managers to apply these methods
3
Discuss - Value Analysis and Quality Management
Value Analysis
and Quality Management
Answer: Lawrence
Miles conceived of Value Analysis (VA) in the 1945 based on the application of
function analysis to the component parts of a product. Component cost reduction
was an effective and popular way to improve "value" when direct labor
and material cost determined the success of a product. The value analysis
technique supported cost reduction
4
Discuss - Customer Perception of Quality
Customer
Perception of Quality
Answer: All
that really counts is the customer perception of quality. This is dependent on
6 simple steps:
Offer
Prompt Attention: Everyone wants prompt attention. The longer a
caller has to hold, get passed between departments, wait for someone to find
information or have to leave a voice mail
5
Explain - Supplier Rating
Supplier Rating
Diagram
Supplier Rating
Explanation
Answer:
6
Discuss - EFQM Excellence Model
EFQM Excellence
Model
Answer: The
EFQM Excellence Model is a non-prescriptive business excellence framework for
organizational management systems, promoted by EFQM (formerly known as the
European Foundation for Quality Management) and designed for helping
organizations in their drive
Get fully solved assignment. Buy online from website
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if urgent then call us on 08791490301, 08273413412
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