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DRIVE-spring
2016
PROGRAM-MBADS
(SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDHRMN (SEM 2)
SUBJECT
CODE & NAMEMU0018 – Change Management
BK ID-B1807
CREDIT
& MARKS-4 Credits, 60 marks
Q.1. Describe Kotter’s Eight Step Change Model.
ANS:
Kotter’s Eight Step Change Model
The Eight stage process
can be explained as follows:
1.
Establishing
a sense of urgency: The
sense of urgency is very helpful if the whole organisation really wants the
change to happen. We have
2.
Q2. Explain
the various steps at which control takes place in a Change Management Process
(Explaining
the steps at which control takes place with regard to Change Management)
Answer.
Steps
at which control takes place with regard to Change Management
In the change
management process, controlling takes place at various steps, which are as
follows:
Step l: Preparation
for change
As a first step, in
the preparation stage, the change manager has to focus on the following aspects
a) The required
Q3.What
do you mean by Organizational Effectiveness? Explain the approaches involved in
achieving Organizational Effectiveness
(Definition
of Organizational Effectiveness, Explain the approaches to achieve
Organizational effectiveness)
Answer.
Organizational
Effectiveness
Organizational
effectiveness has been defined as the degree of goal achievement. The
determination of an organization’s goal(s) is crucial in evaluating
effectiveness of an organization. The first step in the determination of goals
is to distinguish between
Q4.
Define organizational Culture. Describe briefly about the types of
organizational Culture
(Definition
of Culture, Explaining the various types of organizational culture) 2, 8
Answer.
Culture
The word ‘culture’ has
been derived metaphorically from the idea of ‘cultivation’, the process of
tilling and developing land. When we talk about culture, we are typically
referring to the pattern of development reflected in a society’s system of
Q.5.
Explain the
Behavioural Approach to Individual Change. (Explanation of the
Behavioural Approach) 10
ANS:
The Behavioural Approach to Individual Change
The behavioural
approach: This
mainly concentrates on the diagnosing of the surface level cultures that is
the behaviours of the individuals which is responsible for managing the relationships
in the organisation. This is highly important for implementing the new
strategies. This will compare whether the behaviours are suitable for
implementing the new strategies. It helps the managers, whether the
culture itself should be changed or the strategies have to be
Q6.
Write a brief note on the following:
a)Kurt
Lewin’s Model of change
b)Burke-Litwin
Model of organizational performance and change
(Explaining
the concept of Kurt Lewin’s model, Explaining the concept of Burke-Litwin
model) 5, 5
Answer.
a)Kurt
Lewin’s Model of change
In order to ensure
that change is permanent, Kurt Lewin described the three phases of the change
process which can enable the organization to move from the current state to the
desired state—Unfreezing, Changing, and Refreezing. The diagrammatic representation
of the process
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