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SPRING 2015
Program
MBA/ MBADS/ MBAFLEX/ MBAHCSN3/ PGDBAN2
Semester 1
Subject
code & name MB0038 – Management Process and Organizational Behavior
Book ID
B1621
Q1)
Explain the concept of Management. Discuss the importance of Management. ?
(Concept
of Management, Explain the importance of Management) 3, 7
Answer: Concept
of Management
"Management is an art of knowing what is to be done and
seeing that it is done in the best possible manner." (planning and
controlling)
Management
has the following 3 characteristics:
Q2) Discuss
the steps involved in the Planning process
(Explain
the steps involved in the Planning process) 10
Answer: The various stages in the process of planning are as follows:
1. Goal
setting:
Plans are the means to achieve certain ends or objectives. Therefore,
establishment of organizational or overall
Q3) What
do you mean by Control? Explain the pre-requisites of an effective Control
system?
(Meaning of
Control, Explain the pre-requisites of an effective Control System) 2, 8
Answer:
Meaning of
Control
Controlling can be defined as measuring and correcting of performance to
achieve the goals. According to Brech, “Controlling is a systematic exercise
which is called as a process of checking actual performance against the
standards or plans with a view to ensure adequate progress
and also
Q4.
Discuss the concept of a Group. Explain the purpose of a Group. Discuss the
types of Formal Groups.
(Concept of a
Group, Purpose of a Group, Types of Formal Groups) 3, 4, 3
Answer:
Concept of
a Group
What is a group? A group is a collection of individuals who interact with
each other such that one person’s actions have an impact on the others. In
organizations, most work is done within groups. How
Q5.
Discuss any ten characteristics of an Effective team?
(Explain any ten characteristics of
an Effective team) 10
Answer:
1. There is a clear unity of purpose.
There was free discussion of the objectives until members could commit
themselves to them; the objectives
Q6 Write
short notes on the following:
a) Goleman’s
Model of Emotional Intelligence
b) Fielder’s
Contingency Model of Leadership’
Answer:
a) Goleman’s
Model of Emotional Intelligence
Daniel Goleman and the Hay Group have identified a set of competencies
that differentiate individuals with EI.
Components
of Emotional Intelligence
Self-awareness:
The ability to recognize and understand personal moods and emotions and
drives, as well as their effect on others. Hallmarks* of self-awareness include
self-confidence, realistic self-assessment, and a self-
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