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DRIVE: SPRING 2015
PROGRAM: MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)
SUBJECT CODE & NAME: OM 0016
– QUALITY MANAGEMENT (4 CREDITS)
BK ID: B2009
MARKS: 60
Q.1:
Discuss the various dimensions of quality given by Garvin. (10 MARKS)
A.
List and explain the 8 dimensions of quality given by Garvin
Answer:
List
and explain the 8 dimensions of quality given by Garvin
Dimensions are the extent to which a product is able
to satisfy customers in terms of quality attributes. The totality of a product
Q.2:
What are the benefits of applying ISO standards in you organisation?
Explain
the phases in the development of a process oriented QMS (Quality Management
System).
A.
List and explain any 6 benefits of applying ISO standards in you organization
(6 MARKS)
Describe
the 4 phases in the development of a process oriented QMS (4 MARKS)
Answer:
List
and explain any 6 benefits of applying ISO standards in you organization:
The ISO offers various benefits not only to the
organisation that incorporates these standards but also to society and
governments. The ISO helps in various
Q.3:
What do you understand by Management by Walking around (MBWA), a strategy that
may be adopted by the top management to lead an organisation towards TQM?
A.
Describe MBWA concept in your own words. (2 marks)
What
is required to be done in MBWA? (4 marks)
What
are the barriers in practicing MBWA? (2 marks)
What
is the advantage of using MBWA? (2 marks)
Answer:
Describe
MBWA concept in your own words:
The concept of ‘Management By Wandering Around’ was
postulated by Tom Peters. MBWA is defined as a process in which the CEO visits
various work spots without giving any prior information to get first hand
information from employees,
Q.4:
What are the major differences between Total Quality Management (TQM) and Six
Sigma?
Explain
the steps involved in identifying customer requirements for product
development.
List
any 5 major differences between Total Quality Management (TQM) and Six Sigma (5
marks)
Describe
the 5 step process involved in identifying customer requirements for product
development. (5 marks)
Answer:
List
any 5 major differences between Total Quality Management (TQM) and Six Sigma
|
Total Quality
|
Six Sigma
|
|
It is a process-improvement programme based on
building teams and empowering workers.
|
It is a data-based methodology aimed at achieving
near-perfect quality and eliminating defects.
|
Q.5: Write short
notes on:
1. Fault Tree
Analysis (FTA)
2. Failure Mode
Effect Analysis (FMEA)
Answer:
Fault Tree
Analysis (FTA):
The Fault Tree Analysis (FTA) technique is used to
depict the relationship between the immediate causes and the root causes of
failures for analysis by using a logical diagram, known as the fault tree
diagram. FTA was originally developed by Bell Laboratories in 1962 to be used
with the minuteman system by the U.S
Q.6: Explain the
concept of Knowledge Support System (KSS). Explain its types.
Define KSS (1
MARKS)
What are the
components of KSS (2 MARKS)
What criteria
should be met for the for the successful implementation of KSS (2 MARKS)
What is the scope
of KSS (1 MARKS)
Describe the two
types of KSS (4 MARKS)
Answer:
Define KSS:
Knowledge Support System (KSS) or Knowledge
Collaboration System (KCS) is a computer based application that supports
effective knowledge management in an organisation. KSS is also classified into
two types, namely manual support system and intelligent support system. It
involves knowledge base
Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject and rs 700/semester only.
if urgent then call us on 08791490301,
08273413412
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