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SPRING 2015
Program
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM
4)
PGDTQMN (SEM 2)
Subject code &
name - QM0024 – Managing Quality in the Organisation
Book ID - B1931
Credit and Max.
Marks - 4 credits; 60 marks
Q1. What is meant
by ‘organizing’? Explain the need for organizing. Discuss the role of Top
Management in Organizing for Quality Management. 10
Answer:
Organising: Every organisation strives to meet its goals and
objectives within stipulated time. This is because if goals and
objectives are not achieved on time, it may incur business losses for
the organisation. To accomplish its targets within the given time, the
organisation needs to organise its various processes and resources. Therefore,
the organisation should have an efficient organising function. According
to Louis Allen, “Organizing is the process of identifying and grouping
the work to be
Q2. Define the term
‘Leadership’. Describe the major leadership theories. 10
Answer:
Leadership: In your day-to-day life, there
may be a few people who inspire you, direct your actions, and guide you
in every aspect of your life. These people are called leaders. Without
them, it may be difficult for you to take the right decisions at the
right time. Similarly, an organisation also needs such leaders to take
more effective decisions. In this section, let us study the concept of
leadership and the importance of leaders in an organisation. Leadership
is a process of influencing employees to accomplish
Q3. What are the
various factors that affect decision making in organisations? Explain.
(Explanation of factors affecting decision making – past experiences, cognitive
biases, individual differences, time constraints, and decision making
conditions.) 10
Answer:
Factors Affecting Decision Making: From the discussion so far, you
can say that how crucial it is for an organisation to have an effective
decision-making process to ensure its success. However, the
decision-making process of an organisation is influenced by various
factors. Some of them are as follows:
Q4. What are
various training methods under ‘on-the-job’ and ‘off-the-job’ training? 10
Answer:
Methods of Training: An organisation uses various
training methods to train its employees. The trainer needs to keep in
mind the merits and demerits of each method as well as its impact on
employees. The training methods are classified into two broad groups,
which are shown in below:
On-the-Job
Training: In
this method, employees are provided training while performing their tasks at
workplace. This method is commonly used by organisations to train employees for
performing various operative functions. shows some commonly used on-the-job
training methods: Let us discuss the on-the-job training methods in detail.
Q5. Write short
notes on the following:
i) Change
management
ii) Quality culture
Answer:
i) Change management: Change
management is basically an organised approach to transitioning organisations
from the existing state to the desired future state in order to meet the
pre-determined organisational goals. In other words, it is a set of tools that
intend to keep any change effort under control. The main objective of change
management is to encourage employees to accept the
Q6.
What are the various barriers and
challenges to quality? Explain. 10
Answer: Barriers and Challenges
to Quality: The
total quality initiatives of an organisation require the integration of
all organisational functions and processes in order to meet customer
needs and organisational objectives. Moreover, an organisation needs to
continuously improve these functions and processes in order to maintain
the desired level of quality. However, maintaining the desired level of
Get fully solved assignment. Buy online from website
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or
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we will revert you within 2-3 hour or immediate
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125/subject and rs 700/semester only.
if urgent then call us
on 08791490301, 08273413412
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