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DRIVE
SPRING
2015
PROGRAM
MBADS
(SEM 4/SEM 6)
MBAFLEX/
MBA (SEM 4)
PGDPMN
(SEM 2)
SUBJECT
CODE & NAME - PM 0017 –PROJECT QUALITY MANAGEMENT
BK ID -
B2013
CREDIT
AND MARKS - 4 CREDITS AND 60 MARKS
Q1. What
is the need for quality management? Explain the significance of customer focus
in quality management. (Explain the 4 reasons why organizations need to
implement quality management, Discuss the significance of customer focus in
quality management.) 8, 2
Answer:
Need for quality management: In today’s highly competitive
environment, it is essential for organisations to manage quality in
projects. If customers do not get the required quality of products,
Q2.
Explain the major project management standards and frameworks. 10
Answer:
Project Management Frameworks and Standards:
This
section covers some well-known project management standards and frameworks
that primarily deal with project management processes. The major project
management standards and frameworks are:
ISO 10006: ISO 10006 is a
standard published by the ISO for providing guidance on quality
management in projects. It is not meant to serve as a ‘project management
standard’, and deals only with the
Q3. What
are the benefits of quality metrics? Explain the 3 categories of quality
metrics. 10
Answer:
Quality Metrics: The
selection and adoption of standards and best practices do not automatically
translate into quality products. These standards provide a basis for a
project’s performance, but it is the metrics that measure the performance
against the standards. The metrics define the extent to
Q4.
Discuss the major barriers to project quality improvement. 10
Answer:
Barriers in Improving Project Quality: The most obvious
barrier in improving project quality is resistance to change. Employees
prefer the status-quo because they are comfortable with the existing
methodologies and ways of doing business. Any change threatens them.
Those who are enjoying powerful positions in an organisation might fear
losing their privileges because of the change. Then, there
Q5. What
is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors
should you focus on developing SIPOC? Explain. 10
Answer:
SIPOC: The Suppliers, Inputs,
Process, Outputs, and Customers (SIPOC) process provides a template to
define a process in order to map, measure, and/or improve it. It is
represented in a five column tabular format. In the 1980s, SIPOC was used in
the TQM programmes of different organisations. Today, it is used as a
tool in the Measure phase of Six Sigma’s Define, Measure, Analyse,
Improve, and Control (DMAIC) methodology to identify the key elements of
an improvement process. To understand the concept of SIPOC, consider a
process of serving tea. Here, the suppliers provide various
Q6.
Write short notes on the following problem solving methodologies: 5, 5
·
Brainstorming
·
Nominal Group
Technique(NGT)
Answer:
Brainstorming: Brainstorming is a
decision making process where participating group members are encouraged
to generate as many ideas or alternatives as possible, while withholding
evaluation or criticism of those alternatives. The brainstorming
technique ensures that the views and ideas of every group member is
taken into consideration in the decision making process. The group
members are encouraged to be creative and provide unusual, out
Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs 125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
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