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SPRING 2015
Program
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM
4)
PGDTQMN (SEM 2)
Subject code &
name - QM0023 – Understanding ISO 9001: 2008
Book ID - B1930
Credit and Max.
Marks - 4 credits; 60 marks
Q1. Explain the
four phases of evolution of quality. 10
Answer:
Four phases of evolution of quality:
The four phases of evolution of quality are discussed as follows:
Quality
Inspection: In
the year 1910, the ‘term’ quality was associated with inspection, a method of
ensuring quality. The inspection process involved ensuring whether the product
is as per the specifications prescribed by an organisation. The products were
inspected for defects after they were
Q2. List the
quality management principles. Explain any three of them in detail. 10
Answer:
Eight
Quality Management Principles: The
ISO 9000 standards advocate eight quality management principles that shall be
used by top management in order to lead the organisation towards improved
performance as listed below:
Q3. What is meant
by ISO 9001: 2008? List down the major clauses of ISO 9001: 2008. What are the
benefits of ISO 9001: 2008? 10
Answer:
ISO 9001: 2008: The standards drafted by ISO/TC
need the approval of 75% of member bodies. Therefore, standards drafted
by ISO/TC are circulated between all the member bodies for the purpose
of voting and publication. Bureau of Indian Standards (BIS) is the
Indian National Standard body that represents India. ISO
9001:2008 is a standard on quality management system and not a product
quality standard. It should be used as complementary to product quality
standards. ISO 9001:2008 can be
Q4. What is meant
by Quality policy? Explain the top management’s responsibility with respect to
‘Quality Policy’ as per the ISO 9001:2008. 10
Answer: Quality Policy: A quality policy refers to the intention and
direction of an organisation with regard to quality. It is considered to
be one of the highest level elements in the entire QMS due to the fact
that all the other elements flow from it. According to the ISO 9001 family
of standards, a quality policy is important in order to have a
commitment to comply with the requirements and to continually improve
the effectiveness of QMS. Therefore, a quality policy should be
consistent with the overall policy of the
Q5.
What is meant by ‘provision of
resources’? Explain requirements regarding the provision of resources for QMS
as per ISO 9001:2008. 10
Answer: Provision of Resources: Consider
a scenario of an organisation that does not have sufficient resources
and has not allocated the available resources properly. Will the
organisation be able to carry out
its operations and survive in the competitive business environment? Resources,
such as men, machinery, material, and money, enable an organisation to run its
business.
Q6. Write short notes on the following:
5, 5
(a) Product Realisation
(b) Monitoring and Measurement
Answer: (a) Product Realisation: As
per ISO 9001:2008, product realisation involves all activities that an organisation
needs to perform for the development, manufacturing, and delivery of
final products or services. For example, for Tata Motors, a manufacturer
of automobiles, product realisation activities all core organisational
activities, which are as follows:
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